Distribution Policy

Effective Date: May 2026

At Door Drops 4 U, we are committed to providing reliable, professional and accountable leaflet distribution services throughout the UK. This Distribution Policy explains how we operate, what customers can expect from our services and the standards we work to.

Every campaign is managed with care to maximise delivery quality and provide the highest possible return on your marketing investment.
We work with trusted distribution partners, Royal Mail services where applicable, and our own operational processes to ensure campaigns are delivered professionally and efficiently.

Distribution is available across selected towns, cities and postcode sectors throughout the United Kingdom.

Availability varies depending on location and distribution method.

Coverage can be discussed during quotation.

Depending on your campaign requirements, we may offer:

​

• Solus (your leaflet delivered on its own)

• Shared Distribution (multiple advertisers)

• Royal Mail Door to Door

• Targeted postcode distribution

• Demographic targeting

• Geographic targeting

• Business-to-business distribution (where available)

• ​

The appropriate method will be agreed before production commences.

Distribution dates provided are estimates unless specifically agreed in writing.
Campaigns may occasionally be delayed due to:

​

• Severe weather

• Public holidays

• Road closures

• Vehicle breakdowns

• Staff illness

• Access restrictions

• Third-party supplier delays

• Events outside our reasonable control

Where delays occur, customers will be informed as soon as reasonably possible.

Whilst every effort is made to achieve full coverage within the agreed area, Door Drops 4 U cannot guarantee delivery to every individual property.

Leaflets may not be delivered where properties are:

• Displaying "No Junk Mail", "No Circulars" or similar notices

• Gated or secure developments without authorised access

• Vacant properties

• Unsafe to access

• Undergoing building works

• Inaccessible due to flooding or temporary road closures

These exclusions are considered standard industry practice.

Distribution quantities are based on recognised postcode address databases and industry mapping software.

Actual delivery quantities may vary slightly due to:

• New housing developments

• Demolished properties

• Commercial premises

• Vacant properties

• Address database updates

Small variations are considered normal.

Where available, distribution routes may be monitored using GPS technology.

GPS data demonstrates distributor movements throughout the campaign area but should not be interpreted as proof that every individual property received a leaflet.

Monitoring systems are designed to provide quality assurance rather than individual delivery confirmation.

Door Drops 4 U continually monitors campaign performance through a combination of:

​

• Route planning

• Distribution audits

• Supervisor checks

• GPS monitoring (where applicable)

• Customer feedback

• Operational reviews

Any concerns raised during a campaign are investigated promptly.

Where customers supply printed leaflets:

The customer is responsible for ensuring:

​

• Correct quantities are supplied.

• Materials are packaged appropriately.

• Artwork has been approved.

• Leaflets comply with agreed specifications.

Door Drops 4 U accepts no responsibility for defects within customer-supplied print.

Where Door Drops 4 U provides printing services, production is carried out to recognised commercial print standards.

Minor colour variation, trimming tolerances and quantity variations are considered acceptable within standard industry tolerances.

Where applicable, customers may receive:

​

• Distribution completion reports

• GPS route summaries

• Area maps

• Photographic evidence (where available)

Evidence provided is intended to demonstrate campaign completion and operational compliance.

Customers are responsible for:

​

• Approving artwork before production.

• Ensuring all content complies with UK legislation.

• Supplying accurate delivery instructions.

• Paying invoices in accordance with agreed terms.

Should a customer have concerns regarding a campaign, Door Drops 4 U requests that notification is provided within five working days of the campaign completion.

To assist with investigations, customers should provide:

​

• Campaign reference

• Distribution area

• Nature of the concern

• Supporting information where available

All complaints are investigated thoroughly and responded to as quickly as reasonably practicable.

As leaflet distribution is a logistical service involving multiple operational variables, refunds are not automatically applicable.

Where Door Drops 4 U determines that a significant service failure has occurred, appropriate remedies may include:

• Re-distribution

• Partial credit

• Partial refund

• Alternative commercial resolution

Any remedy offered will be at the sole discretion of Door Drops 4 U and reflect the nature and extent of the issue.

The Company's total liability shall never exceed the value of the affected distribution service.

Door Drops 4 U does not guarantee response rates, enquiries, sales or any particular commercial outcome from a distribution campaign.

Door Drops 4 U shall not be liable for delays or failure to perform services caused by events beyond its reasonable control including, but not limited to:

​

• Extreme weather

• Natural disasters

• Industrial action

• Government restrictions

• Fuel shortages

• War

• Civil unrest

• Transport disruption

• Pandemic or epidemic events

We continually review our operational procedures to improve service quality, efficiency and customer satisfaction.

Customer feedback is welcomed and forms part of our ongoing quality management process.